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WHARTON
LEADERSHIP DIGEST
October,
2003, Volume 8, Number 1
CONTENTS
Maneuver
Warfare: A New Approach To Competitive Strategy and Leadership
Serial Entrepreneurs: The
Leadership Advantage of the Innovator's Relations
Leadership in MBA Programs: The
Kellogg School's Business Leadership Club
Governance and Leadership: The
Weinberg Center for Corporate Governance
Digging a Hole: Developing
Leadership by Allowing Risk
MANEUVER
WARFARE: A New Approach To Competitive Strategy and Leadership
By: Vincent Martino and Jason A.
Santamaria
 [Editor's
Note: In their forthcoming book, The Marine Corps Way: Using
Maneuver Warfare To Lead A Winning Organization (McGraw-Hill, 2003),
Vincent Martino, Jason Santamaria and Wharton professor Eric Clemons
explain how maneuver warfare -- the modern-day combat philosophy of the
United States Marine Corps -- can be applied to business.]
In
the simplest of terms, maneuver warfare is the use of speed, surprise, and
concentrated force against an opponent's weakness to achieve a maximum
impact with a minimum expenditure of resources. In business, this outcome
implies maximizing profits by employing resources in the most efficient
manner.
Maneuver warfare can serve as a useful guide for business thinking,
particularly in today's fast-paced, complex, fluid, and uncertain business
environment. Most business strategy models assume a rational marketplace,
governed by order, consistency, and normalcy. Maneuver warfare, in stark
contrast, assumes an environment dictated by chaos, uncertainty, and
friction and prescribes that victors embrace these unavoidable realities
as a source of competitive advantage.
Maneuver warfare, as we have distilled it, comprises seven guiding
principles: targeting critical vulnerabilities, boldness, surprise,
focus, decentralized decision-making, rapid tempo, and combined arms.
These principles, potent when applied individually and devastating when
applied in subsets or as an integrated whole, provide a useful framework
for thinking about business strategy.
Targeting critical vulnerabilities aims to identify and exploit
fundamental weaknesses that are indefensible. Weaknesses can be
competitor-oriented -- an opponent's Achilles' heel -- or market-oriented
-- a grossly underserved need that has yet to be exploited.
Boldness is the daring to seek breakthrough results rather than
incremental ones. It requires enterprising leaders who take calculated
risks absent complete information. Indeed, what differentiates boldness
from recklessness is the constant and thoughtful weighing of risk and
reward.
Surprise is the use of information to shape the rules of the
competitive encounter before it begins. It can be achieved using one of
three approaches: stealth, ambiguity, or deception. Surprise can be subtle
-- leaving information on display to force a competitor's hand, or more
deliberate -- a move aimed to convince a competitor that something is
happening other than what is actually occurring. While the thought of
duping a challenger can be attractive, ethical lines should never be
crossed.
Focus is the concentration of overwhelming resources --
information, capital, personnel, and physical assets -- to achieve an
advantage when and where it matters most. Focusing resources in such a
manner often enables a seemingly small competitor to upstage a larger
rival.
Decentralized decision-making gives those closest to the action
the latitude they need to exercise initiative and capitalize on emerging
opportunities. It is grounded in the belief that those closest to the
action possess superior information and thus can make better-informed
decisions. Decentralized decision-making enables a superior tempo of
operations by eliminating the need to wait for approval from supervisors
removed from the situation.
Tempo entails identifying opportunities, making decisions, and
executing faster than the competition. Superior relative speed allows an
organization to dictate the terms of an engagement by forcing a competitor
into a constant state of reaction.
Combined arms, the integration of complementary capabilities in
such a manner that increases their collective effectiveness, places
competitors in an inescapable, hopeless situation, where countering one
move renders them vulnerable to another -- what the Marines refer to as
the "horns of a dilemma."
Leadership: the backbone of maneuver warfare. At the heart of
maneuver warfare is leadership. Whereas maneuver warfare, adopted about
fourteen years ago, is relatively new to the Marine Corps, leadership has
been the hallmark of the Marine Corps since its inception in 1775. Marine
Corps leadership, as applied to business, comprises three pillars:
leadership by example, taking care of those in your charge, and leadership
development. These pillars, in turn, inspire and reinforce trust,
integrity, initiative, and unselfishness, without which maneuver warfare
would fail.
Elements of maneuver can be found behind many business successes: from
Pepsi's use of stealth to launch the soft-drink Mountain Dew Code Red, to
Lowe's Hardware's use of targeting critical vulnerabilities to break Home
Depot's once-indomitable hold on the home improvement market, to Juniper
Networks' use of focus to trump Cisco Systems in the Internet router
market, to Lexus's use of combined arms to lead the U.S. luxury auto
market. In The Marine Corps Way, we present forty-six examples of
maneuver warfare from the military and business. Through a case-based
approach, we utilize these examples, as well as present-day practices of
the Marine Corps, to describe how you can apply maneuver warfare in your
business.
While the merits of maneuver certainly sound compelling, throughout our
research and work on this topic, we've been repeatedly asked: "If
maneuver warfare is so great, why doesn't everybody do it?" Our
answer: "Because it is hard." It takes self-confidence, an
appetite for risk, sound moral character, and an absolute commitment.
Above all, it requires leadership. Given the indispensable role leadership
plays in maneuver warfare, companies must over-invest in leadership
training -- as the Marines do -- to build the requisite level of trust and
teamwork.
Marines have built a reputation as arguably the world's preeminent
fighting force, and through years of innovation and refinement, have honed
their practice of maneuver warfare to a sharp edge. Their experience
suggests that maneuver warfare has the potential to transcend environments
-- just as it has transcended time -- to allow businesses to do more with
less, shape competitive encounters, and achieve breakthrough results.
Note: Vincent Martino is a former Marine officer, MBA
graduate of the Wharton School, and graduate of the U.S. Naval Academy; he
can be reached at vincent.martino@themarinecorpsway.com. Jason Santamaria
is a former Marine officer and MBA graduate of the Wharton School, and he
previously worked in investment banking at Morgan Stanley and in
consulting McKinsey & Company; he can be contacted at jason.Santamaria@themarinecorpsway.com.
Information on The Marine Corps Way is available here.
SERIAL
ENTREPRENEURS: The Leadership Advantage of the Innovator's Relations
The innovator's badge of courage in Silicon Valley is to have launched
several start-ups. One of the best known practitioners of the art of
serial entrepreneurship is Jim Clark, featured in Michael Lewis's book,
The New New Thing (published in 2000). Clark founded Silicon Graphics in
1981, Netscape in 1994, Healtheon in 1996, myCFO in 1999, and Shutterfly
in 1999. With each successive startup, he was able to attract venture
capital earlier in the process and at higher valuations.
In a study
of 149 high-technology startups that obtained venture capital funding,
researcher David Hsu has confirmed that Clark's experience is common to
the new venture field. For a doubling of prior start-up experience, he
found that the serial entrepreneur was 19 to 23 percent more likely to
attract early-stage funding from direct ties with venture capitalists.
Moreover, a doubling of the entrepreneur's prior start-up experience led
to a 21 to 27 percent increase in the firm's valuation.
These serial effects were found to be strengthened by successful
experience with the entrepreneur's first startup. Entrepreneurs with a
high internal rate of return – at least 100 percent – in their first
startup were 27 percent more likely to attract early financing via direct
ties, and they benefited from a 45 percent boost in valuation.
The advantage of prior startup activity, however, was not just a matter
of accumulated personal experience. It was also partly a product of
personal ties that the serial entrepreneurs had established with the
venture capital community. Those ties provided the serial entrepreneurs a
better roadmap for locating interested venture capitalists, and they also
furnished the venture capitalists with a better appreciation for the
quality of the entrepreneurs.
By implication, a capacity for successfully starting a new enterprise
is not only the business model in the mind of the entrepreneur – but
also the personal relations that the entrepreneur has established with
venture capitalists.
Note: David Hsu, "Serial Entrepreneurs and
Antecedents to Start-Up Performance" (September, 2003); David Hsu can
be reached at dhsu@wharton.upenn.edu,
and related articles by him can be found here.
Leadership
in MBA ProgramS:
The Kellogg School's Business Leadership Club
MBA
students at Northwestern University's Kellogg School established a
Business Leadership Club in 2001 with a "mission to inspire and
facilitate lifelong learning about leadership and to promote a
leader-focused culture" at the school.
Its programs include a leadership speaker series and annual
leadership award, and information on the club's initiatives can be found here.
Governance
and Leadership:
From the Weinberg Center for Corporate Governance
The
Weinberg Center for Corporate
Governance at the University of Delaware publishes a quarterly
newsletter. The current issue
can be viewed here,
and subscriptions to the free newsletter can be entered here.
Digging
a Hole:
Developing Leadership by Allowing Risk
By
Robert E. Mittelstaedt, Jr.
"Can we dig a hole in the backyard?"
My wife and I were confronted with this question in 1979 from our
son, who was ten at the time, and a band of dirty faced colleagues
including his two younger sisters. Our first response was, "Of course not, it will make a
terrible mess which we will have to clean up." The pleading began, "We'll clean it up - we
promise."
My wife and I looked at each other and something
clicked. With a little
discussion an idea crystallized. "OK,
you can dig a hole in the backyard, but there are some conditions," I
said. "You can only dig
the hole if it is at least four feet long, four feet wide and two feet
deep. And you have to store
the mud properly and refill the hole in two weeks, including planting
grass seed when you are done." We
went on to lay out some safety rules about the use of tools, precautions
about cave-in, the protection of the smaller kids and other parental
cautions and concerns. We
went over the whole agreement again to make sure we each understood our
expectations and commitments.
Our son explained the rules to those who had not
heard the discussion with us, and the digging began immediately.
They dug the hole even bigger (but not deeper) than we had imagined
and began playing all sorts of games involving what looked, to us, like
the Grand Canyon in our backyard. After
the first rain, we questioned our sanity and why we had allowed this to
get out of hand, but decided to say nothing more and let it run its
course.
Two weeks later the kids began filling in the hole,
including the burying of a "time capsule" and a few articles of
junk, otherwise known as "treasure" to them. The hole was filled in as agreed and we helped with the final
tamping of the earth and application of grass seed.
That was over 15 years ago.
I remember where the hole was, but any actual evidence of its
existence is long gone. The
two older kids are grown and working, and the last one is about to go to
college. I had forgotten
about the event, but the kids remember it to this day and reminded me of
it recently. They remember
the hole in the backyard -- an event which occupied a time span of only
two weeks. They don't remember the games they played, or even the
details of who was involved in the project.
What they remember is that they asked to do something unreasonable
-- something out of the ordinary, something that broke "the
rules." It was something
that was a risk, involving personal responsibility.
They remember that we entered into an agreement that involved risk
and trust, on what at the time seemed like a major scale.
We (the parents) took a risk, and all of us grew more by doing than
by all the abstract examples and discussion in the world.
They (the kids) learned that with opportunity comes responsibility.
They gained perspective which, often painfully, is gained only from
the actual experience of taking a risk and evaluating the success or
failure afterwards.
Have you figured out what this has to do with
management or executive development by now?
If you are a CEO, are you allowing your staff to dig a hole,
including the possibility that they might fail?
What if it is the wrong size, in the wrong place, if there is a
cave-in, or if the demand for holes dries up?
If you are responsible for executive development in an
organization, are you helping those you advise to identify the holes they
should be asking to dig? If you are in the executive development business, are you
providing the opportunity for your participants without telling them where
to dig and helping them find a shovel?
Would you do something challenging enough that not everyone will
succeed in the same way, but all will learn?
Do not confuse the metaphor with reality here.
I am not an advocate of really digging holes together as a team
building exercise. I am
advocating two important things. First,
responsible executives must take risks in developing their colleagues
which are different from the run of the mill delegation of tasks.
You must be willing to put your colleagues in a situation where
there is a possibility of failure, or they will never really develop.
I have learned as much in my career from failures as
successes, something that is true for most of us, but which few of us like
to admit. I also realize that
a significant amount of what I consider important learning occurred under
conditions where I was at some risk.
I do not believe we should set people up to fail in the name of
learning, but we should not be afraid to take risks which increase the
probability that true learning will occur.
The next time someone asks if they can dig a hole in your backyard,
think about it before responding. The
risk that you may have to help fill in a messy void may be low compared to
the potential for longer term payoff greater than you ever imagined.
Note:
Robert Mittelstaedt is Vice Dean of The Wharton School of the
University of Pennsylvania and Director of the Aresty Institute of
Executive Education, and he can be reached at mittelsr@wharton.upenn.edu.
Copyright
1996-2003, Wharton Center for Leadership and Change Management
University of Pennsylvania.
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