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Leading
Up
How to Lead Your Boss So You Both Win
by Michael Useem
Today's leaders aren't just bosses,
they are self-starters who take charge even when they haven't been given a
team. They lead upward, ensuring that all voices in the organization are
heard. And rather than simply giving orders, they help their superiors
lead.
Author and professor of management
Michael Useem presents eight true stories that illustrate this vital facet
of leadership. Leading Up demonstrates what happens when those who
are not in charge rise to a challenge, and what happens when those who
should step forward fail to do so.
Informing Your Commander
History offers few more stark examples
of upward leadership performed so differently to such great consequence,
as that exhibited in the Civil War.
In the spring of 1862 a Union army
under the leadership of General George B. McClellan was on the offensive.
McClellan's strategy was simple: destroy the defending army, capture the
Confederate leadership and end the war. In his pursuit of this goal, he
treated his commander in chief with disdain. In McClellan's mind Abraham
Lincoln was uncouth and untutored in battlefield affairs. Because of this
belief, the General would discourage "meddling" from the
President by withholding battlefield reports. He would also resist
Lincoln's policy directives.
The premier commander for the
Confederacy, Joseph E. Johnston took a similar approach. He was very
confident in his own abilities and did not welcome the interference of his
own supreme commander, President Jefferson Davis. Although President Davis
had been a military commander in his own right, Johnston chose to keep him
in the dark.
When a shell fragment felled General
Johnston, President Davis replaced him with Robert E. Lee. Lee kept the
President informed and consulted with him regularly. This resulted in
Davis' full support of Lee who then secured the men and material he
required. Within days Lee stopped the Union advance on Richmond that
General Johnston had been unable to reverse. "By aggressively keeping
his president in the picture, Lee acquired what he needed from his
superior for both to win."
Lee held to the following four guiding
principles, which are as pertinent to corporate warfare today as they were
to the war between the states many years ago.
- Keep your superiors well informed of your actions and plans.
- Regardless of how you feel about your superiors, display a respect
for their positions.
- Avoid petty quarrels with your superiors, even if you are right
your reputation will suffer.
- Estimate
your competitive advantage as precisely as possible, not only to avoid
the dangers of overconfidence and overcautiousness, but also to
sustain your superiors' confidence in your capacity for precise
analysis.
Convincing
a Company to Turn Inside Out
David
Pottruck of Charles Schwab & Co. knew his company needed to take
advantage of the Internet age and the first step was to convince his boss
and the Board of Directors that they must reinvent the business. If he had
not learned the skills of upward leadership, Pottruck might have left the
firm for an uncertain future elsewhere, and Charles Schwab & Co. might
never have served its customers and shareholders as well as it did.
One
of the most important lessons Pottruck learned is that battling your boss,
especially in public, is a losing proposition. Learning to question the
boss behind closed doors, however, will get your ideas heard and eliminate
power struggles. Also remember, before you go to your boss make sure your
plan is thoroughly analyzed and fully developed; communicate why the plan
is necessary, and how it can be accomplished with minimal upheaval.
Begging
Your Boss to Untie Your Hands
Had
he been able to convince his superiors of the dire situation in Rwanda,
United Nations commander Romιo Dallaire might have prevented the genocide
that claimed 800,000 lives in 1994. In just 100 days, militant extremist
Hutus massacred more than 80 percent of the minority Tutsis, as well as a
large number of moderate Hutus and ten Belgian peacekeepers sent into the
country by the U.N.
Dallaire
found himself in Rwanda with an inability to adequately meet his opponent
because of insufficient troops and equipment, paperwork delays, lack of
trained soldiers and military intelligence, and the general failure of his
superiors to respond to his requests. The Rwandan tragedy teaches us that
when there is a grave threat but superiors are simply not getting it, it
may be essential to transcend the normal channels of communication.
If
superiors reject your appeals or offer little guidance, you must take
matters into your own hands. "If your decisions serve the mission,
they will ultimately serve your superiors as well, however shortsighted
their perspectives may be at present."
Retaining
the Confidence of Your Directors and Investors
The
CEOs of CBS, Compaq, and British Airways concentrated only on leading down
when they needed to lead up to their boards. The result was poor
relationships with their boards, and all three were eventually fired.
Although each man's story is unique, Useem uses their tales to illustrate
the importance of appreciating the power of superiors and the idea
that superiors despise surprises.
Even
if you are the chief executive and board chair, your outside board members
can still retain the upper hand. That is why Useem urges against
overconfidence. Overconfidence can blind you to seeing the moves you need
to make to ensure you maintain the trust and support of the board.
Poor
profit performance and declining share price are enough for your directors
to question their confidence in you, and that is why your upward
leadership skills are so critical. To keep your investors happy and keep
your board "on board," you'll need to keep them informed and let
them know the rationale for your actions. Otherwise, you run the risk of
having shareholders and directors forming an alliance against you.
Keeping
directors on your side also requires building and maintaining a top
management team. "Executives always sit on a three-legged stool,
supported by directors, investors, and employees. If the stool lacks
either investor or employee support, the directors will find it difficult
to keep it upright with their leg alone."
Keeping
Your Head When You Have Several Superiors
Throughout
his career U.S. Marine Corps General Peter Pace has reconciled conflicting
priorities while reporting to multiple bosses with varying agendas, by
keeping all of them informed and challenging them when necessary. Pace
began his career in leadership as a 23-year-old lieutenant serving in
Vietnam.
Today
Pace reports to no less than six superiors, including the Chairman of the
Joint Chiefs of Staff and the U.S. Secretary of Defense. He has learned
that it's best to face and serve each superior as though he or she is your
only boss. Pace also believes that full disclosure of your recommendations
and actions is essential, including frankly challenging any boss whose
proposals or policies are in conflict with your own informed judgment.
Likewise,
he states that you must encourage all subordinates to examine your
performance and challenge your questionable decisions. Asking those of
lesser rank to say candidly what they think and complimenting them for
doing so are small measures that can manufacture a big mind-set. A culture
of upward leadership is built; it does not develop spontaneously.
Guiding
Your Guide
Mountaineers
Beck Weathers and Sandy Hill Pittman could have protected themselves and
others from harm during a fateful ascent of Mount Everest, if only they
had questioned their guides' flawed instructions and decisions. On May 10,
1996, Pittman passed up an opportunity to dissuade her guide from making a
summit bid in a terrible storm and Weathers passed up the chance to ask
his guide for clearer instructions when he found himself facing blindness
on the peak.
It
was the most deadly day in Everest's history eight climbers, including
both Pittman's and Weathers' guides lost their lives. Weathers was
left for dead but survived, enduring the amputation of his right hand and
all the fingers on his left due to severe frostbite. These two courageous
climbers' experiences on Everest offer a lesson that can be rationally
applied to the corporate world.
Confidence
in and respect for your superior is essential, but remember that no one is
invincible or faultless. Biding your time and deferring to authority
serves no one well when it's clear that the boss would fare far better
with your help. Asking your boss to elaborate and clarify inadequate
instructions can make the difference between survival and success. So can
checking on your boss to ensure there is no faltering at the helm.
Designing
a Future Your Boss Can't Quite Envision
Even
in government, representatives often need to first strike a deal, then
lead their bosses to embrace it, as examples from the United States and
Argentina illustrate. Charlene Barshefsky negotiated the U.S. trade
agreement with China on behalf of her boss, President Bill Clinton, and
Domingo Cavallo stabilized the Argentine currency for his boss, President
Carlos Menem. Both redefined the future without instructions on how to do
so.
Whether
a leader works for a private company or a government agency, he or she is
often forced to design policies and initiatives without the direct
involvement of a superior. In such a case, it is imperative to be clear
minded about the organization's overall purpose and to make decisions that
are clearly directed at that purpose.
Your
obligation is to act strategically on behalf of your superior, whatever
personal hardships may be encountered. A mandate to reform an organization
is an historic opportunity that calls for forceful implementation. The
more uncertain superiors are about how to achieve the goal they desire,
the more focused and determined you will need to be in formulating and
executing your strategy.
Persuading
the Ultimate Authority
No
one ever had a tougher job of leading up than did the Old Testament
prophets Moses, Abraham, and Samuel, who interceded with the ultimate
authority. Useem describes how these three prophets found the strength to
challenge the most unassailable power of all. For example, upon hearing of
God's plan to destroy the villages of Sodom and Gomorrah, Abraham
convinced Him to agree to spare the city of Sodom if at least ten
righteous individuals could be found there.
Even
when you report to the ultimate authority, it is your solemn duty to
render your best judgment and give your best counsel whether such upward
leadership is specifically sought or not. However wrathful your superior,
however merciless the message, the well-being of those in your hands must
remain preeminent.
The
accounts of Moses, Abraham and Samuel offer insights into hard choices:
whether to obey commands from the top when we believe they are
questionable or to push for a better solution. Even ultimate authorities
make mistakes, and your obligation as an upward leader is to recognize
them and work to correct them.
The
Upward Leader's Calling
Even
if upward leadership now seems a distant concept in your organization, it
can be stimulated with time and hard work. Useem recommends identifying
managers with a capacity for upward leadership, personally coaching them,
offering development programs for them, and setting examples through your
own upward leadership.
You
may not face conditions as extraordinary as any of the protagonists in Leading
Up, but we certainly all face moments of crisis. We can all look to
what these individuals did and did not do, in some cases to
prepare ourselves for those times when we, too, are called to lead from
below.
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